Support

Frequently Asked Questions

Technical Inquiries

Can I read your books on all my devices?

Yes! Whether you want to read on your desktop, laptop, smartphone, tablet, or eReader, our complete library is available to you as long as you have an internet connection.

Whatever your device or operating system, you can enjoy your subscription from anywhere.

Which web browsers can I use to access your content?

Yes, all of our content is available via the use of a web browser. Compatible browsers include Firefox, Google Chrome, safari, Opera, and Internet Explorer 8 or higher, as long as these browsers are used on one of the following operating systems: Windows, Windows Phone, Mac OS, iOS, Android, or Linux.

Why can't I read my book?

There are a number of issues that can arise with a piece of digital content. If you're having trouble with a book, contact customer support. Tell us what device you're using, the device's operating system, and the title of the book you're trying to read; we'll start working on the problem right away so you can get back to reading!

I have a technical question not covered in the FAQ. Who do I contact?

Fill out our online contact form and let us know what your question or issue is. A support staff member will look for an answer or solution and get back to you as soon as possible.

Billing and Membership Inquiries

What should I do if I want to confirm my subscription cancellation?

When you cancel your membership, a confirmation email is automatically generated and sent to the email address we have on file for you. No further confirmation should be necessary.

If you did not receive your confirmation email, please contact customer support to ensure the cancellation was properly processed.

I need help with something. How do I reach customer support?

You can request assistance by sending a message to support@mediakee.com. If you would like to speak to a live representative, you can call 1-888-926-3029.

Why am I being charged after cancelling my account?

A subscription that has been cancelled should receive no further charges.

If you cancelled your account, and you received confirmation that the account was cancelled, please contact customer support. We will correct the error and ensure no further billing happens.

What if I want to cancel?

You can cancel at any time, for any reason. You'll be able to access your account for any remaining paid time on your account, but you will not be billed any further.

What do I need to do to cancel my subscription?

Cancelling is very easy to do. Simply fill out our online form by clicking HERE. If you would like to get the help of a live rep, call 1-888-926-3029.

I would like a refund. What is your policy?

We issue refunds for the following three reasons: fraudulent activity on your account, technical issues that prevented you from using the site, or an accidental billing. You may also qualify if you were unsatisfied with the overall experience you had using our site.
To request a refund, please call 1-888-926-3029 and speak to one of our service reps. For a full description of our refund policy, refer to our Terms of Service.

If you have already requested a refund, please allow us 24 hours to process your request. You will then receive an email confirmation to the address associated with your account. Please note that it can take 3 to 7 business days for the refund to post to your account.

How can I identify charges from your site on my statement?

Please check your statements for the name "mediakee.com 8889263029"; these are the charges from our site. For further assistance with your billing questions, please contact us at 1-888-926-3029.

For additional assistance please contact a support representative.

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